Frequently Asked Questions

Orders take between 5 and 7 business days to be received. Customers in Alaska, Hawaii and U.S. territories should expect delivery times of 2 to 4 weeks. Customers in Canada should expect delivery times of up to 4 weeks. Find more details on our Shipping & Processing page.

Our goal is to ship your order as soon as possible. Therefore, we are unable to change your order once you have submitted it.

If you have provided us with your email address, you will receive an email confirmation when we receive your order and another once your order has shipped.

Log in to your account and select Order History, then View Order. You can access the tracking number in the Order Shipments tab if the order has shipped.

We accept PayPal, Google Pay, Apple Pay, credit cards, debit cards or prepaid credit cards issued by a major bank online for payment.

We use Secure Sockets Layer (SSL) software that is among the best available today for secure internet transactions. When you place an order online, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the internet.

Individual states tell us that we must tax shipping and processing charges. This is not a company policy, but a state requirement.

Annie's Attic reserves the right to review orders and apply additional shipping charges if necessary. Should additional shipping charges be required, we will contact the email address provided on the order to review the shipping costs.

As a GST registrant, we are required by the Canada Revenue Agency to collect and remit GST for all products (print and electronic) delivered to Canadian addresses. Our GST/HST number is 89817 7290 RT0001.

We are not able to ship physical product to addresses outside of the U.S., U.S. territories and Canada. International customers can purchase many of our patterns, magazines, fiction books, audiobooks and more in electronic download format directly from our website.

Yes! Our international customers can purchase electronic downloads using a credit card from anywhere in the world. Please note if you have physical product in your shopping cart, the address selections in the shopping cart are limited to U.S., U.S. territories and Canada.

We currently only offer patterns and instructions in English with U.S. terminology.

If you have provided us with your email address, you will receive an email confirmation when we receive your order. If you do not receive an email confirmation within 24 hours, contact us at https://www.anniesattic.com/contact.

We receive most of our back-ordered items at our warehouse within 30 days of the date orders are placed. If there is a delay in receiving the product, we will notify you by email.

Our website is updated frequently. You can search our website to locate our products or suggest new items here.

You can change your address by signing in and selecting Manage Account, then Addresses. To update your address for non-subscription purchases, select Change Shipping Address. To update your address(es) for subscriptions, select Memberships & Subscriptions and update your information. 

You can change your payment information by signing in and selecting Manage Account, then Payment. For your security, we do not accept credit card information sent to us via email.

Please don't send credit card information to us via email as that isn't a secure method.

Click on the menu button, then click Sign In or Create an Account. If you do not have an account, you will need to create one. Please use the same email address that you use when making purchases on the website.

If you forget your password, please fill out the form on this page, and we will send you a password reset email. Click on the link within the email, and you will be directed to a page where you can create a new password.

Click on the menu button, then click Sign In or Create an Account. If you do not have an account, you will need to create one. Click on Manage Account and select Account Information, then click  Change Email and submit the required information. 

Your personal digital bookshelf keeps all of your digital products in one place. To log in, click on the menu button, then click Sign In or Create an Account. Once signed in, select Digital Bookshelf at the bottom of the menu. Use the same account every time you place an order to keep all of your patterns, classes, videos, books and other digital items in one convenient location.

To ensure your continual access to digital items and protect our designers' intellectual property, we cannot send digital items to customers over email. 

Complete the form here and we will retrieve it. 

Typically, when a customer cannot receive our email messages it is due to one of these causes: 

• Typographical error in the email address entered during registration.
  We've found the most common reason that emails are not received is that a typographical error was made while entering an email address. Sign in and validate your account information.

• Email filtered to spam folder.
  If this is your first message from us, your inbox may have filtered the email to your spam or junk folder. If you do not see an email that you were expecting from us, please check your spam and junk folders.   

• Preferences or email filters may be blocking our email address.
  Most email filters control unwanted email by blocking email addresses originating from an unwanted source. If you suspect that an email filter is preventing you from receiving your order and shipping confirmations for orders from our website, you will need to add our email address anniesattic@orders.anniescraftstore.com to your address book or list of approved senders. 

Please contact us via https://www.anniesattic.com/contact. 

Annie’s Attic uses defined skill levels to label projects, patterns and classes. The levels listed below are consistent across techniques for your convenience.

• All Skill Levels: This label is most often used to describe general craft projects. These patterns or projects involve basic crafting skills with ample step-by-step instructions.
• Beginner: These are easy projects that involve the most basic foundational skills and require little to no experience.
• Confident Beginner: These are fairly simple projects that require familiarity with the craft and involve at least two different techniques.
• Intermediate: These are moderately challenging projects that incorporate a wide variety of techniques beyond the basics.
• Advanced: These are challenging projects that require an intuitive understanding of a pattern or chart and involve intricate or complex methods.

Please contact customer service via https://www.anniesattic.com/contact. Be sure to include your name, email address, daytime phone number and the name of the item you have a question about. If the pattern is from a book or magazine, please include the pattern and publication names, the page number of the pattern and where exactly in the pattern you are having a problem.

Yes, if you have purchased a pattern with incorrect or unclear instructions, first check https://www.anniesattic.com/pattern-services-revisions/ for an errata (correction) document. 

To get help with how to perform a specific stitch, please see our stitch guide: https://www.anniesattic.com/stitch-guide.

For a listing of metric conversions for yarn or hook sizes for crochet or knitting, please visit our stitch guide libraries for crochet and knitting tips and techniques.

For a listing of pattern abbreviations, please visit our stitch guide libraries for the specific technique.

You can opt-in to email and text message offers from Annie’s Attic in the My Account section by going to https://www.anniesattic.com/newsletter/manage/.

Please review the promotional code and make sure that it is valid. If it is still valid, contact us at https://www.anniesattic.com/contact and we will review your order. 

Yes, we do! As one of our business-to-business services, we have both online and print ad space available. If you are interested in advertising with one of the Annie's Attic companies, please contact us at https://www.anniesattic.com/contact and we will direct you to our advertising department.

If your computer system was manufactured in the past few years, you should be set up to view the classes. We do recommend making sure your browser is up to date, whether you use Google Chrome, Microsoft Edge, Safari or others, as that will help ensure your experience is superb. 

For optimal viewing experience, make sure your browser is up to date and you have access to internet speed compatible with viewing online videos. 

You can access your purchased classes from any mobile device, both tablet and non-tablet (phones, iPod Touch, etc.).

You can see when your next kit will ship by signing in and selecting Subscriptions & Memberships in the My Account section. From there, you can select the membership and see information about your upcoming kit.  

Yes, you can choose to receive kits less frequently. Contact us or update your membership through the My Account section of the website on the Subscriptions & Memberships page.

You can restart your membership by signing into your account and selecting Subscriptions & Memberships page in the My Account section. From there, you can select Canceled Subscription and reactivate it.

You can update the gift recipient’s shipping address membership by signing in and selecting Subscriptions & Memberships in the My Account section. From there, you can update the shipping address. 

We allow the ability to pause or delay shipments so that you won’t miss any of the kits in your membership. You can pause or delay your shipments by signing in and selecting Subscriptions & Memberships in the My Account section. 

We're sorry, but we don't offer a preview of your shipments at this time.

You can cancel your membership by signing in and selecting Subscriptions & Memberships in the My Account section. From there, you can cancel your subscription. We'll send you an email confirmation as soon as your cancellation is processed. 

Please see the instructions in our return policy. 

Yes, please do! To gift a membership, select "Yes" in the section asking “Is this order a gift?” when placing your order.

If you have any questions about your bill, please contact us at https://www.anniesattic.com/contact.

You can learn more about materials included and tools needed on the product page of each club on the website.

Each club is labeled with a skill level. If you have never tried the craft before, we recommend starting with one that is listed as “Beginner” level.

You can access your online video tutorials and digital patterns through your digital bookshelf. To login, click on the menu button and click Sign In or Create an Account. Once signed in, select Digital Bookshelf at the bottom of the menu.

You will not lose access to content in your digital bookshelf because you have completed or canceled your membership.

We do offer left-handed video tutorials for the crochet afghan clubs. Once you choose the tutorial you would like to view, you'll be able to choose between the right- or left-handed version.

You can access digital instructions and patterns for your kits as well as any online video tutorials or digital patterns you have by going to the MyAccount section of the website and selecting your digital stitch guide on your digital bookshelf.

Please see the instructions in our return policy.

You will receive shipments at the selected frequency chosen during checkout until you finish your project or cancel your membership. Certain projects have finite end dates as a project comes to completion. Other kits will be shipped as long as you are an active member. You can cancel your membership at any time.

Once you receive your final shipment to finish your quilt or afghan, your membership will be complete, and you will not receive any more shipments. You can see how many shipments the membership includes on the product page of each club on the website.

Some clubs allow the option to receive shipments at your selected frequency, but not every club has this option.

Some quilt or afghan clubs allow the option to purchase all the patterns and materials at once.

Your membership will send you all the yarn you need to stitch your project, but if you'd like to purchase more yarn you can check out our wide range of yarn skein sizes and colors here.

Your membership will send you all the yarn you need to stitch your project, but if you'd like to purchase more yarn you can check out our wide range of yarn skein sizes and colors here.

Most shipments in the contiguous United States will arrive within 5-7 business days of your order. Shipments to other U.S. states and territories or Canada can take up to 2-3 weeks to deliver.

We use multiple carriers to ship kits. Your kits may not all arrive from the same carrier.

Annie's Creative Studio is an online video streaming service that specializes in learning, crafting and making. There are different programs that focus on a variety of crafting interests. Our instructors are experts in their specific fields and share a multitude of useful tips and knowledge to help you create attractive and useful items! Subscribers can view all episodes at any time and as many times as desired. New video episodes and patterns will be added for your viewing and creating enjoyment.

Many of the episodes will include patterns as part of the episode material. Patterns are available as a PDF download.

Patterns used in Annie’s Creative Studio episodes are designed so that you can substitute supplies if necessary. Be sure to follow the recommended fabrics, yarn weights or other material requirements for best results.

You can suggest episodes or share feedback here.

Episodes can only be viewed on computers, tablets and phones, but cannot be downloaded. Patterns may be downloaded.

Yes. To access closed captioning, click on the play button to start the video. Then click on the CC icon.

Absolutely! We would love to see what you’ve made.

You can watch the episodes with whomever you like but you cannot send, transfer or copy episodes for someone else’s use.

You can watch your Annie’s Creative Studio videos on any device. Just log in to your account and then click on any episode you would like to watch and click the “Play” button.

It's best to close out of the episode/online class and then restart it, letting the episode/online class buffer to 20 or 30 percent before clicking the play arrow. If you continue to have trouble, please contact us at https://www.anniesattic.com/contact.